Upgrading Legacy Chat (Zopim)
RespondidaIs there a way to know when (or whether) our Zopim account (Legacy Chat) will be able to use the new Web Widget?
There's this article on your knowledge base from last year that says legacy chat accounts will be upgraded to "an enhanced experience" in batches: https://support.zendesk.com/hc/en-us/articles/360034140594-Chat-upgrade-FAQ-Upgrading-from-Legacy-Chat-to-the-enhanced-experience
Among the tasks that can be performed pre-upgrade, it lists the possibility to use the new web widget but it doesn't appear yet on our dashboard. On the mentioned dashboard section, only the old zopim script is shown.
Thanks in advance.
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Hi Xavier,
Thanks for posting your question. Your current account is considered a Phase 0 (Legacy Chat Standalone) account and we are not migrating these type of accounts at the moment. It will most likely start end of 2020/early 2021.
If you want to use the Web Widget today, I would recommend creating a new Lite account on zendesk.com/chat/ and switch over to the new account.
-Ramin
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Thanks for your fast reply. We will probably check with the Lite version then given the time frame. Thanks again.
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