Uploading videos

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6 Comentários

  • Maggie Ungerboeck
    Community Moderator

    Hi William,

    Zendesk doesn't have a video hosting service. We personally use Vimeo which allows us to create private links that we can embed into an article. This helps to keep the video secure while also being able to have it in Zendesk. 

    Thanks,

    Maggie

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  • Allison S.

    Hey Maggie! 

    I created a Vimeo account (free) but I think you have to pay to get the "shareable link" is that correct? I tried copying the URL and then uploading to Zendesk Guide - but I received an error (See below). Any advice/tips would be most helpful! I am wanting to add "how to" videos which I am taking screen recordings on my iOS device. Thanks in advance!! :)

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  • Maggie Ungerboeck
    Community Moderator

    Hi Allison,

    We have a business vimeo account but if I remember correctly, you should still be able to embed a vimeo video using a free account. You just don't have as much control over the embedded player. It looks like the link in the above screen print is using the Review link instead of the video player link so that could also be the problem.

    We use the Embed code for the video and put that into the article html rather than using the Insert Video button. The Embed code looks like this: 

    <iframe src="https://player.vimeo.com/video/<videonumber>" width="640" height="360" frameborder="0" allow="autoplay; fullscreen" allowfullscreen></iframe>

    We edit the Zendesk article, click the Source code button and paste that embed code and Save. That puts the video into the article in a little video player. The drawback is that you can't make the video full screen but depending on your content, that may not matter.

    Let me know if you have more questions - happy to help further.

    Thanks!
    Maggie

     

     

     

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  • Allison S.

    Hey Maggie, thanks for the info, super helpful! 

    So I was also wondering, I customized the video settings (disabled a bunch of options, as I want minimal text on the video etc) 

    But for some reason, I don't know how to 'save' my settings...It looks good in Vimeo, but then when i embed the code, it's like it didn't save any of the preferences I made in Vimeo. 

    I'll have to play around with it some more, but ultimately I just want the video with no text to play and the users can pause at any point. 

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  • Maggie Ungerboeck
    Community Moderator

    With the basic vimeo membership, you don't get a lot of options for customization of the embedded player. Looks like you can only change the following:

    • Player size
    • Text and play bar colors
    • Show or hide your portrait, byline, and video title in the player (note: must be done within the embed code or share box)

    If you upgrade to a paid membership, then you have more control and can make changes to the following:

    • Show or hide the "Share," "Like," and "Watch Later" buttons
    • Show or hide the Vimeo logo, play bar, volume control, and fullscreen buttons
    • Embed a background or chromeless video (learn more here)
    • Choose what gets displayed after a video finishes playing (learn more here)
    • Choose which specific sites the video can appear on

    I wonder if that is why what you are changing in vimeo isn't being carried over to the embeded video?

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  • Allison S.

    Hi Maggie! Thanks for your help! I was able to get it working :)

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