Images disappear from articles

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3 Comentários

  • Elissa
    Zendesk Community Team

    Hello Audrey Moore,

    This is a common issue that customers experience with images in articles. You can see some details about why this might be happening as well as some workflows to fix it going forward in this article: Help Center image issues in articles and this article Inserting images in articles.

    This article goes a bit more into detail on the code if that helps as well: Inline images in Guide articles display as broken across all browsers

    I hope that helps!

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  • JACQUELINE LEHR

    I do everything correctly and it still happens. Completely random. I really think there's something else going on - gremlin!

    0
  • Elissa
    Zendesk Community Team

    Hello JACQUELINE LEHR

    I'm sorry to hear it! It definitely does sound like something else might be going on so what I am going to do is turn this issue into a private ticket so we can work on troubleshooting the details of your account with you directly!

    You will see an email notifying you of the created ticket shortly, followed by one of our Customer Advocates reaching out to work on troubleshooting the issue with you.

    Hopefully we can get to the bottom of this for you!

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