Adding a name field to your Help Center ticket form
We've seen multiple people struggling with the fact there isn't a out-of-the-box way to display the name field in the ticket form.
The current problem with email addresses is they often don't contain the full name at all, sometimes it's even worse when your organisation is dealing with consumers because they often use nicknames in the email addresses. Now this means agents have to update the users which submit a ticket via the webform on the Help Center.
We have many customers that submit tickets without putting in their name. At that point, it simply adds another step to get their name.
Reason for Posting:
I know that I can accomplish this by using the tip I posted. But, I really believe that this is something that should be simple and easy in the Admin menu to do.
I really don’t believe that a Zendesk Admin should have to learn web design to implement this.
That is why I have posted it as a feature request. There should be no need for a workaround for this simple feature.
Por favor, entrar para comentar.