1 Comentários

  • Devan - Community Manager
    Ações de comentário Permalink

    Hello Carl Cassar

    You would want to utilize ticket tags to identify the Explore tickets begin submitted and establish an agent group that is a group comprised of agents not experienced with Explore. I've linked an article below that goes into detail on how to set up this report. 

    Reporting with tags

    Best regards. 


Por favor, entrar para comentar.

Powered by Zendesk