I've checked out the "Explore Recipe SLA" post, but still am not quite getting what I need. I'd love to create queries for % of tickets meeting service level. In the recipe post, I was able to create a query, but it just bucketed different thresholds, but didn't portray % of totals.
Could I get a little help with creating a query that could be filtered by a date range to understand % of in SLA contacts?
*edit* I found the attribute for Sum % achieved SLA tickets.. so that solves that. How do I set up filterable date ranges though?
Por favor, entrar para comentar.