Ad hoc phone closure

3 Comentários

  • Thomas de Silva

    Hi MineralTree | Support

    If you are on the enterprise plan you have the possibility to create several schedules.

    Then you can create a dedicate schedule for Talk and use this in the routing settings.

    Whenever you want to close the phones you edit the schedule like shown below.

    Remember to have a dedicated greeting for this purpose and us that in "voicemail outside schedule"


    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @

  • MineralTree | Support

    unfortunately we only have Talk Professional.

  • Gail L
    Zendesk Community Team

    Hi Jay,

    Without the multiple schedules manually disabling voicemail while the team is offline will be your best option. You could also record a specific greeting for these time periods and toggle that on when you were turning voicemail off.


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