How can I trigger a pop-up window when the "Submit a request link" is clicked

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5 Comentários

  • Phil Williams

    There are a few ways to achieve this but could I ask what would be displayed in the window before proceeding to the request form?

    There may be a better alternative to a pop-up you see...

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  • gumi Support Team - [82]

    We are thinking guidelines or site policies.

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  • Phil Williams

    OK I see. In that case, it might be slightly more user friendly to add a checkbox on the new request form instead? You can find instructions on how to do this here:

    https://support.zendesk.com/hc/en-us/community/posts/360037449833-Make-a-ticket-field-link-clickable

    If you do want to trigger a pop up through you could use a modal window which is less likely to be blocked by the users browsers. There are masses of variations in creating these windows and also in actually opening them but I did find a good article which goes into some detail regarding styling:

    https://css-tricks.com/considerations-styling-modal/

    Also the bare bones for creating a modal window:

    https://www.w3schools.com/howto/howto_css_modals.asp

    Personally, I would have said though that the checkbox on your new request with a link to your terms is going to the simplest way forward.

    NB: Modal windows are not part of Zendesk guide so you would need to edit the theme templates and styles so you will need to be comfortable making coding changes to the theme.

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  • gumi Support Team - [82]

    Thank you Phil Williams! Took me a while to get back to this but your suggestions was quite helpful.

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  • Phil Williams

    No problem at all! :)

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