[Talk] Changing External number description

6 Comentários

  • Jeremy Clanton

    For further clarification, I am trying to attach a brand to an external number.

    1
  • Gail L
    Zendesk Community Team

    Hi Jeremy,

    I see you posted this question over here as well. The external numbers only have nickname options, they do not have brand settings at this time.

    -1
  • Jeremy Clanton

    How can I attach a thumbnail for the outbound drop-down menu beneath the keypad?

    1
  • Erika Camille Sundian
    Zendesk Community Team

    Hey Jeremy,

    As of right now the brand image or adding a thumbnail for external numbers is not customizable but a possible enhancement. So, if you'd like to receive more visibility by other users that might be looking for the same feature or may have other suggestions in mind, I highly encourage you to post it in the Community, specifically in the Talk Product Feedback topic. The details of your feedback will be forwarded to the Dev Team for further evaluation.

    Also, I see you're getting some assistance with this in a private ticket so if you have further questions or concerns about this kindly follow up there. :)

    0
  • Jeremy Clanton

    Thanks Erica, I created a thread there a few days ago. I also posted a workaround to emulate this feature there.

     

    To Zendesk users that would like to see this as a feature, please head over to this thread and upvote/comment.

    1
  • Erika Camille Sundian
    Zendesk Community Team

    Thanks for the feedback and for sharing the thread here, Jeremy! If you have other questions don't hesitate to ask. :)

    0

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