Hello, my company just started using Talk and it has some frustrating issues.
I use multiple browser Windows/tabs to keep track of my Zendesk Support tickets. When I answer an inbound call (or "answer" a callback request), every browser tab where Zendesk is open will spawn a separate Zendesk Support tab for the ticket that was created from the inbound call. this call tab will also claim the browser focus, so it will become the topmost Zendesk Support tab in every browser window where i have Zendesk open.
this causes two issues:
- i don't know which tab that i can't close, since one of the tabs holds the actual call session, while all other tabs are just regular ticket tabs showing the call's ticket. I want to close all the unnecessary tabs but i can't, because closing the wrong one will end the call , and the tabs all look the same.
- i don't want multiple tabs for every phone call. it is very annoying. i assume this is a bug, but i won't exclude the possibility that i'm using Zendesk the "wrong" way.
At the very least, I need a confirmation whether this is a bug, so I can let go of this annoyance and think about other stuff. Thanks =)
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