Easy Way to Calculate Average Public Comments Per Agent Per Month?

2 Comentários

  • Hillary Latham
    Community Moderator

    This is the query I use to see agent public comments.  I'm using the Ticket Updates dataset.  The "PS Updater" is just a set of my team's agents from the "updater" field.  I use the results manipulation to show the median, but you could choose average.

    0
  • Matt

    Thanks, Hillary!

    0

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