Chrome's "Standard Security" setting blocks downloads from cases in Zendesk

2 Comentários

  • Comentário oficial
    Ryan
    Zendesk team member

    Hey Jason Fordham, Thanks for reaching out and Apologies for your issues. We routinely check for these alerts and clear them as quickly as we can when they arrive, but Google Safe Browsing blocks themselves are not something we have complete control over. Asking for a Review from Google, in general, can take up to 24-72 hours.

    As for issues that are affecting your account -- I was able to take a look and I do not see any alerts themselves surrounding attachments, zendesk.com, your subdomain, or your domain itself, checked here. You may want to check if you are up to date on the latest Chrome version to ensure there isn't any sort of "misfire" occurring.


    As for Self Service Management -- You can actually register and claim your subdomain specifically -- Check out this Guide: Can I verify my subdomain to be used in Google Search Console? Submitting a review from your end and our end may prioritize a reversal if there is any outstanding anamolies.

    As a reference, we speak about all of this in the article, Users see red warning screens when trying to access Zendesk or ticket attachments.


    If you continue to have issues, I recommend reaching out to our Advocacy team to help you out further, either by using the "help" tab in your admin menu, or the "Get help" widget in the bottom right corner.

    Best,
    Ryan 

  • Jason Fordham

    Hi Ryan,

    We didn't see any red warning screens, so that article wouldn't (and didn't) turn up as a search result. I wasn't aware that azulsystems.zendesk.com was a subdomain, and anyway, www.azulsystems.zendesk.com doesn't resolve:

    jasons-MBP:~ jclf$ nslookup
    > www.azulsystems.zendesk.com
    Server: 192.168.1.1
    Address: 192.168.1.1#5

    ** server can't find www.azulsystems.zendesk.com: NXDOMAIN
    > azulsystems.zendesk.com
    Server: 192.168.1.1
    Address: 192.168.1.1#53

    Non-authoritative answer:
    Name: azulsystems.zendesk.com
    Address: 104.16.53.111
    Name: azulsystems.zendesk.com
    Address: 104.16.51.111
    >

    So how does that work out?

     

    Jason

    0

Por favor, entrar para comentar.

Powered by Zendesk