Play Queue Messages more than once


2 Comentários

  • Comentário oficial
    Rohan Gupta
    Zendesk Product Manager

    Hi Michelle,

    Thanks for reaching out!

    For solving the use case you can upload "Wait Greeting" which plays when the caller is waiting in the queue and repeats continuously till the caller is in the queue. It can be recorded to say " press 1 for voicemail" or whatever configuration you have in place.

    Here is the link to managing outgoing greetings and here is the format of the greeting that needs to be uploaded.

    Hope it helps!



  • Nicole Saunders
    Zendesk Community Team

    Thanks for sharing your feedback, Michelle!


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