Knowledge base organization with page label for FAQs


2 Comentários

  • Maggie Ungerboeck
    Community Moderator

    Hi Sophie,

    I think it all depends on how you think people will use your Help Center to best know where the FAQ articles should reside. Will people be browsing in the help center or searching? Do people come there for a quick resolution or to learn more? And also, how many articles will there be - will the FAQ articles be easy to find within each product/feature or will people have to go through several pages to find them?

    For our particular help center, we would use your approach and put the FAQ article within each product/feature with a FAQ label so I definitely think it's a good option. But having a dedicated FAQ category also can make sense if people are coming to your site for quick troubleshooting so it really does come down to how you think your visitors will use your help center.

    Good luck on your setup and feel free to ask away if you have any other questions!



  • Sophie Blanc

    Thank you very much Maggie for your comment. I feel comforted knowing that this way of using labels can be a good idea. It seems to me that this can work for us as long as we can highlight the articles with FAQ label in the Help center's homepage, which I believe is possible with the Professional plan.


Por favor, entrar para comentar.

Powered by Zendesk