Best practices to collect customer feedback
Hi all,
I was wondering how you guys collect customer feedback (support request reasons)?
I currently use "tags" in the macros and "custom field" options. I have created a custom field called "request reason" with a drop-down menu where support agent is able to pick the request reason manually.
It would be interesting to hear your stories :)
Best,
Mari
-
Hi Mari -
You're on the right track using custom fields, ticket tags, and macros. This is how we do it at Zendesk. :)
Por favor, entrar para comentar.
1 Comentários