Views fails to notify about tickets' updates

4 Comentários

  • Yaniv Dayan

    Further checking it, it seems like the blue rectangle is not an indication for a ticket being updated, but 'last ticket that was opened'?!  Really?

    If that so, how can I have an indication for tickets that I haven't read yet? 

    And even after I opened and read a ticket, how can I mark it as an Unread ticket again? (similar to Outlook or Gmail - when an email that I haven't read it is marked in Bold, and after reading it, I can mark as Unread again).

    Thanks,

    Yaniv

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  • Nicole S.
    Zendesk Community Team

    Hi Yaniv - 

    A quick update for you here, we are planning to add Side Conversation updates within Views. I realize this doesn't solve for all of the issues you raised here, but hopefully it helps with some of what you are working with.

    0
  • Yaniv Dayan

    Thanks, Nicole!

    0
  • Nicole S.
    Zendesk Community Team

    You're welcome!

    0

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