• Everest Theme

  • 22 de agosto de 2020 04:46

  Hey Will Badger

  I am not getting want you wanna say here, can its possible to share the URL of your HC where this issue is coming, so that I can look at it and provide you the exact solution. 

  Thanks

  Jay

• Ifra Saqlain

  • 22 de agosto de 2020 14:12

  Community Moderator

  Hey Will,

  Add instant=true in your searchbar like this :

  {{search instant=true}} 

   

  For more info, please go through this documentation :

  https://developer.zendesk.com/apps/docs/help-center-templates/helpers#search-helper

   

  I hope it resolve your issue :)

   

  Thanks

  Team

• Will Badger

  • 26 de agosto de 2020 15:55

  Everest Theme to clarify, I would search a term that should provide results and would get "no results". Then, without changing anything in the search bar, I would search again and the results would appear. The concern was that a client might not take that second action and believe that their search terms were no good.

  Ifra Saqlain thank you for your suggestion!

  While I have experienced this issue on multiple occasions, it appears that it was a known incident: https://support.zendesk.com/hc/en-us/articles/360052596474-Service-Incident-August-24th-2020-Search-errors-in-Support-on-Pod-23

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