Metric to calculate average Voicemail response time

1 Comentários

  • Devan - Community Manager
    Zendesk Community Team

    Hello Thomas, 

    I checked with one of our specialists, and there is currently is no native metric that will allow you to calculate this in Explore. You might be able to implement this by using custom metrics. I've shared an article that goes into detail on how to get started with this area of Explore. 

    Getting started with custom metrics and attributes

    Best regards. 

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