How do I know if "Talk" is enabled for my account?

5 Comentários

  • Devan - Community Manager
    Zendesk Community Team

    Hello Alan Ng,

    You should have no issue initiating call forwarding to a cell line. This article should get you started with setting this up on your end. 

    How do I take calls on a personal or desk phone?

    Best regards. 

    0
  • Surya Sarda

    Hi,

    My Talk Lite account has stopped working. What could be the problem?  Our business is dependent on it working all the time.

    -Surya

    0
  • Nicole S.
    Zendesk Community Team

    Hi Surya, 

    It's really hard to say without more information. Can you tell us more about what you're seeing? 

    0
  • Surya Sarda

    Hi Nicole,

    No phone icon appears where a phone icon used to appear, next to the Chat icon on top right, and I don't know of any other way to turn on the icon for the Zendesk Essentials Talk Lite account.

    -Surya

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Surya,

    If the phone icon disappeared that usually means the Talk option is disabled in your user profile.

    Can you confirm that's not the case here? Otherwise I'll need to create a ticket on your behalf to dig into this further.

    Keep us posted!

    0

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