I'm curious if anyone has insight into something I'm experiencing.
I'm working on building out a Help Center; it's not yet activated.
I'm having a problem where articles that I have previously published switch back to Draft status. I can re-publish them again; I'm not getting any error messages. But I can't figure out why it is happening, and why to some articles and not others.
The most common pattern I can find is that it often happens if I edit a published article. When I click Save, it often switches it back to Work in Progress status.
Anyone have insight?
I have not experienced this in my past use of Guide, but I'm working with a new company now and haven't been using Zendesk for about four months. Possibly something has changed or it's a Workflow feature I'm not familiar with. Quite possibly it's something obvious that I'm overlooking...
I'm an administrator with full publishing rights on the account, so I don't believe that's a factor.
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