We have four Brands on our Zendesk.
End user can open ticket on the brand dedicated to the support but also ticket on another brand dedicated to the supply chain & co.
My problem, point of view of customer, my end user need to change the brand to see his ticket open on the other brand and go back to the other to see the support ticket.
I have look but perhaps I have miss one article or guidline on the zendesk portal, but not find any solution.
The best way for the end user will be on his 'Request View'' to have a tab or a scrolling menu to avoid so much navigation.
Por favor, entrar para comentar.