Side Conversation Ticket - Macro

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1 Comentários

  • Thomas Verschoren
    Community Moderator

    Hey,

    This dropdown mirrors the access settings for agents. So you might want to change the agents role/permissions so they can assign to all groups.

    https://support.zendesk.com/hc/en-us/articles/203661966-Creating-managing-and-using-groups

    Assigning tickets to groups

    Administrators can assign tickets to any group. Agents with the proper permissions can assign tickets, manually or via a macro, to any of the groups they belong to if they have the appropriate permissions, or if the administrator has enabled group reassignment in their ticket settings:

    --> For Team and Professional, set Access to Tickets in agent's groups in the agent's profile.

    --> For Enterprise, select Agent can assign ticket to any group in the custom role for the agent.

    0

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