Russian spam injected to Zendesk - how do I reject tickets from certain regions?

2 Comentários

  • Madison Davis
    Zendesk Community Team

    Hi Stefan! The first step you will want to do is find out how these tickets are being submitted. Once you can see which channel they're being submitted on, follow the instructions here: https://support.zendesk.com/hc/en-us/articles/360026640693 to determine which steps you can take to prevent spam on that channel. 

    You can also indeed set up IP restrictions or use the allow/block list to block certain top level domains but keep in mind that the right action here will be determined by the channel you're being targeted on! 

    I hope this helps - let us know if you run into any other trouble.

    0
  • Stefan

    I have looked and tried but we still face the issue.

     

    I can see from the actions that the channel they are submitted on is "E-mailnotifikation".

     

    From your documentation it seems that the IP restrictions only apply to "are the only users allowed to sign in to Support"

     

    In this case, that would not help since it is emails received and not from a signed in user.

     

    So, will IP restrictions also apply to tickets not being created if coming from IP's that are not whitelisted? If not - what else could we do to stop this?

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