Explore: Querries are displayed in English but should be in German

4 Comentários

  • Violeta Micu
    Community Moderator

    Hello Balasz,

     

    Can you quickly change if the answer to this post  https://support.zendesk.com/hc/en-us/community/posts/360050231454-Data-language-in-explore?page=1#community_comment_360013228954 

    helps you as well?

    So the language in which the user is seeing the information in Explore is the one that is set in the User Profile from Support.

    Let me know if this solves at least a part of the problem.

     

    Thanks,

    Vio

     

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  • Balazs Brauner

    Hi Violetta,

    I have already applied the setting but it doesn't solve the issue. Here is another example in which I have even renamed the titles but the explanation of the metric is still in English:

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  • Violeta Micu
    Community Moderator

    I see Balasz what you mean and i think you cannot change that.

    Maybe a Community Moderator can jump here to collect this info for the product team.

    So i went to check this into my default report for Zendesk Support. Is the one built by default by Zendesk Explore team and it looks the same, a mix of German- English and my language profile from Support is German:

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  • Eugene Orman
    Zendesk Product Manager

    Thank you for the feedback. The prebuilt dashboard localization is not great. We are aware of this issue and will be fixing it in the future, but it is not planned for the next 9 months. 

    What you can do is to update datatips if the prebuilt dashboard was cloned - https://support.zendesk.com/hc/en-us/articles/360022183934-Working-with-datatips 

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