3 Comentários

  • Brett Bowser
    Zendesk Community Team

    Hi Jeff,

    I'm afraid I don't have more information to provide at this time regarding the functionality you're looking for. Feedback posts are not guaranteed to be included in any product backlogs or roadmaps so I do apologize for any confusion there.

    I'm happy to pass your feedback along to our Product Managers so they're aware of the roadblocks you and your team face.

    Thanks for taking the time to share this with us!

  • Denver Badua

    Hi! Our company is also waiting for this enhancement to come to fruition. Any updates? Most of the information that we need when processing orders are in PDF attachments and it’s disappointing that Zendesk doesn’t have the functionality to search through the contents of attachments!

  • Nicole Saunders
    Zendesk Community Team

    Hi Denver,

    It's not a feature request the product teams have picked up - there just hasn't been a ton of interest in it to date. That being said, would you be willing to go vote on and add your comment to the post linked above? We'll make that the primary thread where we're collecting votes and where the PM will provide updates.


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