3 Comentários

  • Molly
    Zendesk Customer Success

    Hey Bruno,

    Sorry to see you're having this issue, spam attacks are certainly a huge inconvenience! Are they definitely coming in from your email or are they being submitted via the ticket form or web widget? We have some tips to combat attacks via those channels, I'll link them below:

    Tips to combat spam via the webform
    Tips to combat spam via the web widget

    There's also some overall tips below and some information on how to delete spam in bulk:
    Tips to combat spam
    How to delete spam in bulk

    Additionally, make sure if you are forwarding emails in from another system that you turn on those email settings to prevent spam from being forwarded. Good luck!

  • Bruno Karling
    We are receiving by email, our email is managing to filter most of these SPAMs,
    but zendesk does not.
  • Molly
    Zendesk Customer Success

    Thanks for clarifying Bruno! You may want to chat with our Advocates so they can look at your existing settings. One thing I would recommend is turning on DMARC authentication, you can find instructions for that setting here.

    I would also take advantage of the blacklist to ensure you are blocking any domains that aren't tied to actual customers. With that, also check the whitelist to make sure you aren't unintentionally allowing certain domains through. 


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