I want to report on tickets which were open at the end of the previous month. Using the backlog dataset is not possible because I require ticket attributes not available in the backlog dataset.
So I thought it would be as simple as including tickets filtered where
ticket create date is
from [all history]
to 1 month in the past (eg 31/5/2021 when today is 22 June 2021)
ticket solved date is
from 0 months in the future (eg 1/6/2021 when today is 22 June 2021)
to [all history]
or is NULL
But here is no way to do that without creating a custom attribute which seems to be a huge overhead.
Por favor, entrar para comentar.