Tickets Solved Same Day They Were Created


3 Comentários

  • Jacob Johst Christensen
    Community Moderator

    Hi Graham Forchuk

    You should be able to create a Standard Calculated metric for that, below I did a quick check for a simple way to do this in the "Tickets" dataset:

    IF ([Ticket status - Unsorted] = "Solved"
    OR [Ticket status - Unsorted] = "Closed")
    AND [Ticket created - Date] = [Ticket solved - Date]
    THEN [Ticket ID]

    I'm not sure if there are some edge cases I haven't accounted for, but you could give it a try and let me know :)

    Hope that helps you get started!

  • Jacob Johst Christensen
    Community Moderator

    This is what it could look like

  • Graham Forchuk

    That worked perfectly.  Thank you. 


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