Reporting on how many unique tickets were on-hold during a specific time period

1 Comentários

  • Graeme Carmichael
    Community Moderator

    Alex B

    Yes, you can do that in Explore.

    Use the Support Backlog History dataset.

    • Filter: Status On Hold
    • Rows: Backlog Recorded Date
    • Metrics: SUM(Tickets)

    That will show the on hold tickets at the end of each day,

    Change the Row attribute to an alternative each day does not suit and filer to a date range that you are interested in.


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