Order not Displaying

8 Comentários

  • Joel Adkins

    Well poo. I read another article where someone mentioned how Sections have their own setting for alphabetic or manual. 

    I usually have Manual selected but the alphabetical setting was for this one. Problem-solved.

    Check those Section settings ya'll! Still strange that it displays in the order I set manually when checking each time but glad I figured it out.

  • Melody Quinn

    I have done the same thing!! 

  • Dave Dyson
    Zendesk Community Team

    Glad you both got it figured out!

  • ZDHC Main Account

    Perhaps I can request help here.

    Despite having set sections with manual order (both articles and subsections), I still a wrong order.

    I don't know what to do.

    Can you help me?


  • ZDHC Main Account

    Hi Dave Dyson could you help me figure out why despite having sorted articles the order on the website appears to be random?

    Thanks to anyone that could help me on this!

  • Kate L.

    Hi Hi ZDHC Main Account, I have created a ticket for this issue so we can discuss and look into this further.

  • ZDHC Main Account

    Hi Kate,

    Thank you! I'm not sure where should I see the ticket you have opened.

    I was on holidays last week but after checking over tickets in Zendesk Support I didn't see any ticket from you. 

    Let me know,



  • Brett Bowser
    Zendesk Community Team

    Hey ZDHC,

    I've re-opened the ticket that Kate created for you so you should receive a follow-up email soon.



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