Reddit Integration for Zendesk

4 Comentários

  • Nicole Saunders
    Zendesk Community Team

    Hi Namanh,

    We have not seen a significant number of requests for a Reddit integration, so it's not something that is currently planned for. But, it's an interesting suggestion. Can you tell us more about how this would fit into your workflow and how you would envision an integration working? 

    If others would like to see something similar, please describe your needs in detail and up vote Namanh's post. 

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  • Namanh Hoang

    Reddit, I think is neglected by most brands but is a pretty active place for interaction. We've actually removed our forums and community and directed them to Reddit since the community there is already so big and active. Currently, we have over 300 posts a month with over 3000 comments in total, most of them related to sales support or tech support. I'm sure it is probably even more active for larger brands but similar to forums it's generally left for the users to "solve it themselves". We want to play a more active role in managing these conversations. I imagine it would just work like any other social media platform, using an API webhook, you pull posts in to create a ticket, and comments are attached to that ticket the same way you handle Facebook and Twitter now. I think it differs from other social media platforms because the conversations that occur here are long and detailed, not just short opinions as it is on Facebook.

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  • Nicole Saunders
    Zendesk Community Team

    Thanks for taking the time to share that additional detail, Namanh!

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  • Anh Le

    Yes please add Reddit integration. We have some big communities there (gaming).

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