Updated incident trigger

1 Comentários

  • Heather Rommel
    Community Moderator

    Hi John,

    I'm not sure what you have in mind exactly but if you have a third-party system you want to update, you'll want to use Notify Targets. 

    After setting up a Target, you can then use that in your Triggers.

    So for example, in your Trigger you might look for when a ticket is updated and xxx field value is present and value = xxx 

    Then Notify Target.

    I'm not aware of logic to check that a value has changed (except status) easily - but you can theoretically add a series of triggers to add tags for each combination and have the Notify Target trigger look for that tag which would indicate the change in field value from xxx to yyy.

    Sincerely,

    Heather

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