Creating, managing, and using organizations

5 Comentários

  • Heather Rommel
    Community Moderator

    Hi Chris,

    Isn't that provided at the User level here? Maybe I'm misunderstanding your use case.

    0
  • Chris Malarky

    Hi Heather Rommel,

    The second option there, "Can view tickets from user's org", allows that specific user to view any ticket in the Org, but not add any comments.

    If you do it at the Org level, once you have said that all Org users can view all tickets, you also get the option to allow them to add comments too.

    This means that you have three options:

    • Some users can view all
    • All users can view all
    • All users can view and update all

    What we're looking for is the ability to allow some users to view and update all, and at the same time allow all users to view (basically giving more privileges to a small amount of users).

    I've gone and tested again, just to be sure, and if you set an individual user to "Can view tickets from user's org", they definitely cannot add comments.

    0
  • Heather Rommel
    Community Moderator

    Ah, Chris Malarky

    Yes, you're right on this -- thanks for clarifying. I agree with your use case and have upvoted this post! I hope others do the same.

    Have a great weekend.

    0
  • Chris Malarky

    Great, thanks Heather, and the same to you!

    0
  • scott.patterson

    It is crazy to me that the only way currently to allow an Admin for an org to add comments easily through the interface is to allow EVERY USER to be able to view and comment on every ticket under that org.

     

    Please extend the functionality that already exists at the org level to instead be set at a user level.

    0

Por favor, entrar para comentar.

Powered by Zendesk