We previously used the Redaction app where you can redact inline (embedded) attachments.
We recently started using the native Redaction feature built-in to Zendesk and removed the app. We discovered that we can't redact inline (embedded) attachments. Seems like this functionality should have been included since it worked via the old method (Redaction app).
We did inquire with Zendesk about this (#6835426) and were told to use the Redaction app instead.
Por favor, entrar para comentar.