Feature Request Summary:
In the normal ticket window we have quite a few fields, dropdowns and date boxes etc that our Light Agents (LA's) can use when we create Internal Tickets
The issue for me is lost real estate due to Zendesk fixed sections
Tags, Assignee, Brand, CC, Form, Followers etc
The 2 that we have are Tags, Followers
Business impact of limitation or missing feature:
The problem is we lose a lot of real estate at the top left of the ticket where I would want to place the CCR options for our LA's to use.
We have a fair few followers etc and a lot of tags, even though the Tags part auto shrinks it still takes up a lot of room. And after the desk has been running for a long while, you don't have to be in their fixing and checking tags all the time.
It would be nice if I could rearrange these items from Ticket Forms
They are Zendesk Internal and Hidden from Forms.
We only have one form because we are Pro package, but I could still drag them down the bottom out of the way
I currently have a ticket with Zen to see what other options there are because we don't think Nested Ticket Fields will work for the use case we have.
And it still doesn't solve the lost real estate at the top.
I get they are internal which is fine but give me the ability to chuck them to the bottom out of the way, because the desk view is about us the users how we tweak it, not about control from Zen.
Por favor, entrar para comentar.