Feature Request Summary:
Zendesk Support should have the option to allow macros to add tags regardless of the users Role.
Our company does not allow the manual use of tags as we use them to enforce workflow.
Because of this we are unable to fully utilize the capability of macros. This makes us have to create extra triggers to do what the macros could be capable of doing if we could have them add or remove tags.
Business impact of limitation or missing feature:
This is a high Priority as it creates extra work for the Operations team to fix or build out new workflows. this cuts down on actually focusing on automation and scaling processes.
Other necessary information or resources:
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