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When Managing tickets in bulk, Only display the custom field in the ticket form used by the ticket
Publicado 10 de fev. de 2021
Now Most active ticket fields are displayed in the Update view during a bulk update, regardless of the form(s) applied to the selected tickets.
Hope can improve it.
Displaying too many ticket fields at once caused trouble in our operations.
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2 comentários
Ric Clements
I would also like to know how to do this as scrolling through all the fields takes too long. You can't even start typing the name to search that way
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Cheeny Aban
Hi Ric and 蘇 詩婷
Thank you for posting your feedback to our Community. I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.
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