Include Ticket ID in URl from initial ticket

4 Comentários

  • Dave Dyson
    Zendesk Community Manager

    Hi Michael,

    Can you help me understand the buttons you mention? How are these being created for incoming tickets, and where (and who) would you be wanting to click these buttons? Thanks!

    0
  • Exposure Events

    Yes I am sending an email to our support email address which in turn creates a ticket in Zendesk.  So I am creating the HTML.  I am wanting admins only to click these.  Sorry for the delay, never got a notification you commented.

    0
  • Exposure Events

    Anything on this?

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi, thanks for your patience and for the clarification. Unfortunately, I don't think placeholders were ever built to be used in this way, so macros may be the way to go. Can you speak more to the underlying business workflow you're trying to achieve? Maybe there's another way to approach this. Thanks!
    0

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