Pesquisas recentes

Sem pesquisas recentes

Zendesk Contextual Workspace

Respondido
image avatar

Michail Rudenko

Publicado 15 de set. de 2021

Hello, Guys!

I have a question about Zendesk Contextual Workspaces. 

Will available apps and macros change in the agent interface once we set up a new Contextual Workspace for the specific scenario?

For example, I have Contextual Workspace for damaged item refund. Once agent opened ticket with this Workspace, agent will be able to choose between damage-related macros and categories.

Please, correct me, if I understand it wrong. I read available Zendesk articles about workspaces but still need some clarifications.


0

1

1 comentário

Data
    image avatar

    ZZ Graeme Carmichael

    Community Moderator

    Yes that is correct, you can restrict the displayed macros and forms based on conditions. Sounds like what you are after. 

    0

    Por favor, entrar para comentar.

    Não encontrou o que estava procurando?

    Nova publicação