Support desk echo chamber

1 Comentários

  • Eric Gao
    Zendesk Customer Care

    Hi Dominic,

    If you're referring to receiving spam emails/tickets in your Zendesk instance, you could create triggers to auto-close tickets based on certain criteria (e.g. the ticket subject contains a certain word). We recommend checking out the trigger conditions reference here:

    If you're referring to your general email inbox instead, you'll need to configure rules within your email client to automatically route these emails to spam.

    Warm Regards,

    Eric G. Gao | Technical Support Architect | Zendesk


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