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Need to restore deleted data in Zendesk

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Krishna Mohan

Publicado 21 de mar. de 2021

Hi All,

Need your quick inputs to restore the data back. We have deleted the Zendesk data by mistake in one of the client instance. While deleting the category, by mistake deleted all the categories and sections. Due to that we lost the whole data in the instance. 

Please advice how can we restore it back.

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    Ray

    Zendesk Customer Care

    Hi Krishna!

    When you delete a category, all the sections contained in the category are also deleted, and all the articles contained the sections are archived. When you delete a section, all the articles contained in the section are archived.

    You cannot recover the deleted Category, but you can recreate it. You can find your article here: https://support.zendesk.com/hc/en-us/articles/235721587-Viewing-and-restoring-archived-articles

    Cheers!

    Ray Roth
    Senior Customer Advocate

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