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No way to enable//disable talk license via api?

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TylerE Comfort

Publicado 09 de ago. de 2021

I found this closed post with no answer regarding the ability to enable/disable talk licenses for agents via API.  I've scoured the Support API and Talk API references and could not find it in either.  

Do I really have to manually open the admin center for each agent to turn on their talk licenses?  This is very time consuming and seems like a pretty basic feature, especially since chat license permissions are listed in the reference materials.

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    Eric Nelson

    Zendesk Developer Advocacy

    Hey Tyler,

    You could accomplish this by using the create / update many users endpoint in combination with custom agent roles, though please note this feature is only accessible on the Enterprise plan.

    What you would do is:

    Create a custom agent role where talk is enabled.
    Use the create or update many users endpoint to change your users to that role.

    Hope this helps,

    Eric

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