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Unauthorized Error: Creating tokens

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Aashish Walia

Publicado 06 de abr. de 2021

Hi all,

We are trying to use Zendesk API to get tokens to be used to create tickets via Workday Studio integration. 

We have created a new Admin User in Zendesk and trying to use the credentials to make the call. When I try to use Admin credentials I get the error: Error Authenticating the Zendesk API: Unauthorized

The Authentication URL we are using is of the format as shown below:

https://<xxxxx>.zendesk.com/api/v2/oauth/tokens.json

I am able to login correctly via front end for the same user though.
Can you please let me know what are we missing?

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