Zendesk Talk Ring Control

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7 Comentários

  • Comentário oficial
    Sean Chuang
    Zendesk Product Manager

    Hello Carsten - Proventic.dk,

    Thanks for you comment. This is not currently on the roadmap. We are always evaluating so let me note this request in our backlog again.  

    Thanks,

    Sean

  • Jupete Manitas
    Zendesk Customer Care

    Hi Derek,

    Thanks for writing in! I just want to confirm if you are referring to control the ringtone when a call comes in via the Talk console? Because if this is the case, when agents received a call they will hear a ring tone sound which you cannot change. This is also discussed here for your reference: Receiving incoming calls

    Thank you!

    0
  • Derek Preston

    Thanks Jupete,

    Correct, the Talk console. Even the ability to disable the incoming ring sound would be great for our agents as the pop-up notification is suffice. This is a feature on Aircall.io:

    https://help.aircall.io/en/articles/3819456-configuring-your-headset-in-aircall

    How can I go about submitting a feature request to Zendesk?

    Thanks!

    0
  • Jupete Manitas
    Zendesk Customer Care

    You are welcome, Derek! Feedback for Talk can be posted here Feedback on Talk. But I found a similar request already which you can upvote and this is the link Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice.

    Thank you!

     

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  • Joey Barrett
    Zendesk Product Manager

    Hi Derek Preston,

    I have heard this request from some other customers. I have linked this request to another similar suggestion. When we look at ring tone / audio source selection (ability to have it ring in speakers while the call audio is in the headset) we will also look at having controls like you suggested.

    There is no agreed timeline for this to be implemented but when the time comes there will be an announcement on our release notes section.

    Thanks for the suggestion!

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  • Carsten - Proventic.dk
    Community Moderator

    Joey Barrett Any news on being able to get ringtone on computer speaker/base station and the call on a headset?

    0
  • IT afdelingen

    I find it concerning that it's not in the road map, as it has been reported by many others over time as quite a big issue, you really need to up the game on issues as this

    0

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