Integrate ticket information with backlog recorded
Hi ZenDesk team,
Currently, I'm trying to build up a dashboard for a daily monitoring mechanism. This backlog recorded dataset is exactly what I need, however, I found out there is no way to filter or use any ticket relevant information here. then I'm wondering if there is another workaround that allows me to pull out the ticket status on a specific date. In order to monitor the ticket with a specific tag that solves it on time every day.
Thank you
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I agree with Francis - the Backlog Dataset is practically useless if we are unable to further filter on more ticket data.
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I agree. I would like to see the possibility of drilling in to get more data. Thank you.
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