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chat assignment timestamp

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Harper

Publicado 02 de set. de 2021

where can I see chat assignment timestamp

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    Ramin Shokrizadeh

    Zendesk Product Manager

    Hi Harper,

    We currently do not surface assignment events in the transcript or in the chat dashboard.

    You can look at using the incremental export APIs and use the engagement information to get more details on parts of the chat conversation: https://developer.zendesk.com/api-reference/live-chat/chat-api/incremental_export/#incremental-chat-export

    -Ramin

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