• Michael Serences

  • 30 de setembro de 2021 07:43

  I am looking for the status "Deleted" from the perspective of monitoring agents and the content they have deleted if they are all allowed to delete tickets.

• Cheeny Aban

  • 30 de setembro de 2021 20:48

  Zendesk Customer Care

  Hi Michael,

  Unfortunately, there is no Ticket Status as Deleted. However, you can view deleted tickets under Deleted Tickets view for the next 30 days before the ticket will be permanently deleted

   

• Michael Serences

  • 1 de outubro de 2021 12:54

  Thanks, @.... Deleted tickets are good to have; however, knowing if someone deleted something that should not have been deleted, is even better.

• Max McCal

  • 11 de novembro de 2021 23:52

  Zendesk Product Manager

  Hey, Michael - 

  While we don't have any immediate plans to do something in this arena, the notion of managing deletion within Zendesk is definitely something we're interested in right now. Can I ask – is the idea simply that you want to prevent tickets from being accidentally or inappropriately deleted? What would you do with that notification when you receive it?

• Michael Serences

  • 12 de novembro de 2021 10:10

  Hey Max,

  Sure, that's precisely why I need it. Such notification would help me identify if a ticket was deleted by an agent intentionally or by mistake. Thank you.

• Max McCal

  • 15 de novembro de 2021 19:48

  Zendesk Product Manager

  Thanks, Michael. We're interested in looking at rules related to deleting tickets and deleted tickets themselves. We're not quite ready to talk about it yet, but I'm adding your name to a list so we'll reach out to you as we explore this further. 

  Just to cover more ground here, are you seeing a lot of accidental deletions? Do you review every deleted ticket?

• Michael Serences

  • 22 de novembro de 2021 09:57

  Hello Max
  
  Thanks. I am not seeing too many accidental deletions; however, from time to time, I do, and this would help me if I could be notified about who has deleted what. What would be even better is if I could tell the trigger to work if a particular agent deletes something instead of tracking every single deleted ticket.

• Greg Sonier

  • 6 de janeiro de 2022 22:45

  I would also like to express interest in this feature being added.  In some scenarios, ZenDesk tickets could be considered records and as such we have to demonstrate to auditors that we monitor for deleted tickets.

• Saurav Kumar

  • 2 de fevereiro de 2022 11:11

  Hi Max McCal,
  Has this been implemented? I also have a usecase where I did like to receive the deleted event. Can you add me to the list mentioned earlier in this thread to whom you will notify on completing this trigger?

• J.D. Stone

  • 19 de outubro de 2022 20:38

  I'd also like to express interest in this as well.

• Ellen Youniss

  • 3 de fevereiro de 2023 15:39

  You have a need for this trigger condition as well.

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