Limited functionality for bulleted and number lists in Support

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8 Comentários

  • ibrahim Aqqad

    up voting this request 

    1
  • Adrian Bishop

    Any feedback on this? Again it would seem that some basic html email writing is not possible in Zendesk?

    1
  • Amisha Sharma
    Zendesk Product Manager

    Hello Adrian Bishop -  We recently changed the technology which powers our editors in support. Please let us know if you're still experiencing this issue. Thanks!

    0
  • Adrian Bishop

    Amisha Sharma

    Hello. It seems to have improved but only in terms of reliability, you still can't distinguish between the sub lines and the main heading.



    1
  • Amisha Sharma
    Zendesk Product Manager

    Hello Adrian Bishop - Can you please share a screenshot to explain the problem?

    1
  • Reine C

    I am experiencing the same issue.

    A generic expanding list used for memos, indexes, and articles would follow the same format in a word document. See below. 

    In ZD, the organization is limited to numbers and bullets.

     

    2
  • Amisha Sharma
    Zendesk Product Manager

    Thanks for providing feedback. While we don't have an update for this request at this time, we appreciate you sharing that you would like us to expand the lists functionality. We have added this request to our list of future enhancements and we will share an update when we prioritize this. Thanks again!

    1
  • Jeremy Villarama

    Reine C's post is exactly what my org is looking for both with our Support field responses, as well as our Guide Article creation. 

    We work with our Knowledge Management team to pre-format our articles with collaborative applications prior to pasting them into ZD and articles with numerous steps require painstakingly manual edits to get published. 

    1

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