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Right side App pane in ticket view (agent)

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Conny Svanberg

Publicado 21 de jan. de 2021

We would like to be able to set the App view (right side pane) visible or not visible as default. For now, the agent need to click to expand the pane but we would like to set it to be expanded by default.

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    Monica

    Similarly, I'd like to set the context panel which houses the customer info, apps, and knowledge base as default expanded. Ideally, on a role level so it could be default expanded for agent levels and re-expand when they navigate to a new ticket but for some roles, they do not need the panel expanded at the start.

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    Jason Kral

    Adding to this, as this is something that we are looking to do but am not finding any options to set the context panel as open / expanded by default 

     

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