Why is the total number of End Users under People different then the json file I downloaded in Report?

5 Comentários

  • Adrian Joseph Magboo
    Zendesk Employee

    Hi there,

     

    Hope all is well! I believe the number of end-users from the People page should be included in the number of exported users from the Reporting page. 

     

    For now, I can't say what might be missing here without seeing how exactly you exported the users from the Reporting page and the exact result showing the number but from the sound of things, my theory is that the filter date may need to be adjusted. I can check it better if you could share a screenshot of how you are exporting the users from the Reporting page and the result showing the numbers.

     

    Regards,

    Adrian

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  • Ad Astra

    Hi @... 

    The screenshot of the reporting page is what I used when I downloaded it.

    1. The “From” date was a date before we started using ZD,
    2. The “To” date was the current date of running the report.
    3. Type: “Users”
    4. I uploaded the json file into a converter (http://convertcsv.com/json-to-csv.htm)
    5. I compared the number of entries in the report to the People page.

    There is a difference of a few hundred, which I can’t seem to reconcile. I looked at number of agents, groups, roles…etc and nothing seems to add up. I appreciate your help!

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  • Adrian Joseph Magboo
    Zendesk Employee

    Hi there,

    Thanks for the response. I've created a separate ticket to check this further. Please expect an email shortly about this.

     

    Regards,

    Adrian

    0
  • Ad Astra

    Hi @... - 

    Just wanted to see if you had a chance to look over the response in the ticket? 

    Thanks!

    0
  • Adrian Joseph Magboo
    Zendesk Employee

    Hi Melody,

     

    Yup, I received your response. Let's continue our conversation over the separate ticket.

     

    Regards,

    Adrian

    0

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